Information for parents or carers

1. What to do first

2. What to do next

3. If you are still unhappy

4. If you are still not satisfied

5. Further Action

DOWNLOAD Complaints Procedure & Complaints Form

Information for parents or carers

At Christ Church CE Junior School we welcome comments and suggestions for improving our work in the school.

We encourage parents or carers to discuss any queries about their child's work and progress or other issues with teachers.

If you have concerns please tell us. Most concerns can be resolved quickly and easily. If, however you wish to make a complaint you can use the following procedure. We will endeavour to deal with your concerns promptly and fairly. All complaints will be treated seriously and our relationship with you and your child will not be affected if you express dissatisfaction. Back to top

1. What to do first

Most concerns and complaints can be sorted out quickly by speaking with your child's Class Teacher who will in most cases be able to resolve the issue to your satisfaction. Back to top

2. What to do next

If, however, you are dissatisfied with the teacher's response you can raise your concerns with the Headteacher in writing, by telephone or by making an appointment to discuss the issue. You may find it helpful to use our complaints form. The Headteacher will investigate the complaint and may interview any staff or pupils involved. You will then receive a written response to your complaint which you may wish to discuss with the Headteacher. Back to top

3. If you are still unhappy

If you are still not satisfied, or if the complaint is about the Headteacher you should contact the Chair of Governors c/o the school. The chair, or another impartial governor will try to resolve issues by looking at what has happened so far and suggesting a solution. Of course, this does not mean that in every case they will come round to your point of view but it will help both you and the school to understand all sides of the question. It may also help to prevent a similar issue arising again. Back to top

4. If you are still not satisfied

You can write to the Clerk of Governors at the school address to ask for referral of your complaint to the Governing Body's Complaints Appeal Panel. You will need to explain why you are not satisfied and what you expect from a further review. Your complaint will then be considered by a group of three governors who have had no prior direct involvement with the issue and so will be able to give it fresh assessment. You will be invited to attend and speak to the Panel and can be accompanied by a friend if you wish. You will receive more information about procedures at this stage when the school acknowledges your request for a Panel meeting. Back to top

5. Further Action

We hope that all concerns and complaints can be settled within school but in exceptional cases it may be possible to refer the issue to outside bodies.

• You could contact the Local Education Authority c/o the Executive Director of Education of the London Borough of Ealing. The LEA has no power to re-investigate general school complaints or impose solutions, but will try to help resolve disputes:

Executive Director of Education
London Borough of Ealing
Perceval House
Ealing
W5

• You could contact the Secretary of State for Education and Skills if you think the school or LEA has acted unreasonably or not fulfilled its legal duties:

The Secretary of State for Education and Skills
Sanctuary Building
Great Smith Street
London
SW1P 3BT


• The ombudsman can look at maladministration of Council functions but will not investigate internal school issues:

The Local Government Ombudsman
21 Queen Anne's Gate
London
SW1H 9BU

Back to top

DOWNLOAD Complaints Procedure & Complaints Form

Complaints Procedure PDF 80KB
Complaints Form PDF 64KB
Link at bottom of page Back to top